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Yeah. Our staff at the White Rabbit entrance will help you purchase tickets, although we recommend purchasing online to ensure availability.
The experience at White Rabbit can last as long as you want. Typically, most visitors spend between 60 and 90 minutes exploring.
At White Rabbit, we have implemented various safety measures to ensure a safe and enjoyable experience for all our visitors. These measures include access control, security cameras, and clear and well-defined emergency procedures. Additionally, we are closely following public health guidelines and recommendations to ensure everyone's well-being.
At White Rabbit we try to avoid cash payments as a security measure. Cash is accepted but we ask our visitors to try using credit or debit cards.
Tickets are non-refundable and non-transferable.
Only group tickets have a specific access time, and we recommend arriving at the selected time; we accept one margin of up to 10 minutes.
If you arrive outside of those hours, entry will depend on availability and capacity at that time, so we cannot guarantee access.
If your ticket is for one person, you can enter at any time that suits you best without any problem.
If needed, you can change the date of your ticket by writing to info@theoffmuseum.com or purchase individual tickets for greater scheduling flexibility..
To check-in, you will only need to show the QR code of the PDF that you received in the confirmation email.
We offer a discount on weekdays.
Individual tickets allow you to arrive at any time, but you must choose a visit date during the purchase process, while for group tickets you must choose a date and visit time.
Alternatively, we offer a 2-in-1 ticket, which includes entry to both White Rabbit and House of Candy, our second multi-sensory experience dedicated to the world of sweets. This option doesn't have a fixed date or time, so you can come any day and at any time you prefer.
There is no minimum age requirement to participate. However, for the VR room, a minimum age of 8 years is recommended to ensure proper fit of the glasses and a safe experience.
Yes, we have an Off-Shop in collaboration with Parallelo Gelato and Hidden Coffee Roasters where ice cream and specialty coffee are sold.
Absolutely. You can email us at info@theoffmuseum.com and we will be happy to assist you in booking groups of 10 or more people, as well as organizing custom events.
You are welcome to take as many photographs as you wish. However, we ask that you respect the privacy of those around you while doing so.
Yes, at White Rabbit there are no stairs and the bathrooms are adapted to guarantee accessibility for people in wheelchairs.
Yes, we can store your stroller if needed. We also have lockers with codes where you can securely store your personal belongings.
You choose the code to lock and access them when you need to; however, White Rabbit is not responsible for lost items.
The dimensions of our lockers vary, with the largest being 97.4 cm (height) x 40 cm (width) x 50 cm (depth), and the smallest being 47.8 cm (height) x 40 cm (width). x 50 cm (depth).
Yes, we have easy-access bathrooms just before the first room of the experience, as well as another bathroom halfway through the tour.
Yes, we guarantee you a fresh and comfortable environment.
Unfortunately, although we love animals, they are not allowed inside the museum, except for properly registered service dogs on a proper leash.
Furthermore, we must keep in mind that the rabbit is very territorial… 😉
White Rabbit is a permanent art exhibition, so it will be available on an ongoing basis.
If you need accommodations, please email info@theoffmuseum.com and we will provide you with a list of our favorite hotels in the area.
White Rabbit is not responsible for items lost during the experience.
However, we have security cameras in the space and we will do everything possible to help you if you get lost.
EVERY DAY
10:00 a.m. – 8:00 p.m.
Last entry at 19:00h
