GENERAL INQUIRIES
At White Rabbit, we have implemented various safety measures to ensure a safe and enjoyable experience for all our visitors. These measures include access control, security cameras, and clear and well-defined emergency procedures. Additionally, we are closely following public health guidelines and recommendations to ensure everyone's well-being.
Ticket sales and admission
If you arrive at the start of your shift, your entry is guaranteed. There is a 10 minute entry window for each shift.
If you arrive at a different time, we cannot guarantee that you will be able to enter the museum.
If you prefer, you also have the option of purchasing a flexible ticket, which allows you to enter at any time slot on the selected day.
We have cheaper prices first and last thing in the day. You can enjoy a discount of up to 10% when booking an early or late slot.
A flexible ticket allows you to visit the museum at any time of the booked day, without having to choose a time slot.
*These tickets may sell out on busy days.
THE EXPERIENCE
There is no minimum age requirement to participate. However, for the VR room, a minimum age of 8 years is recommended to ensure proper fit of the glasses and a safe experience.
Yes, we have an Off-Shop in collaboration with Parallelo Gelato and Hidden Coffee Roasters where ice cream and specialty coffee are sold.
Absolutely. You can email us at info@theoffmuseum.com and we will be happy to assist you in booking groups of 10 or more people, as well as organizing custom events.
You are welcome to take as many photographs as you wish. However, we ask that you respect the privacy of those around you while doing so.
FACILITIES AND ACCESSIBILITY TO THE MUSEUM
Yes, at White Rabbit there are no stairs and the bathrooms are adapted to guarantee accessibility for people in wheelchairs.
Yes, we have a locker room where you can store your personal belongings. However, we recommend that you store your belongings in your accommodation if possible.
The dimensions of our lockers vary, with the largest being 97.4 cm (height) x 40 cm (width) x 50 cm (depth), and the smallest being 47.8 cm (height) x 40 cm (width). x 50 cm (depth).
Yes, we have easy-access bathrooms just before the first room of the experience, as well as another bathroom halfway through the tour.
Yes, we guarantee you a fresh and comfortable environment.
Unfortunately, although we love animals, they are not allowed inside the museum, except for properly registered service dogs on a proper leash.
Furthermore, we must keep in mind that the rabbit is very territorial… 😉
ADDITIONAL INFORMATION
White Rabbit is a permanent art exhibition, so it will be available on an ongoing basis.
If you need accommodations, please email info@theoffmuseum.com and we will provide you with a list of our favorite hotels in the area.
White Rabbit is not responsible for items lost during the experience.
However, we have security cameras in the space and we will do everything possible to help you if you get lost.
